Terms & Conditions
1. About these Terms & Conditions
1.1 These Terms & Conditions apply to services supplied by QUARENTA GROUP LTD trading as Advanced Laser Restoration (“Advanced Laser Restoration”, “ALR”, “we”, “us” or “our”) to a customer (“Customer”, “you” or “your”).
1.2 Advanced Laser Restoration provides specialist laser cleaning, surface preparation, restoration and related services. Services may be provided at our premises, at the Customer’s premises, on a project site or at another agreed location.
1.3 These Terms & Conditions should be read together with any quotation, written specification, project proposal, order confirmation or other written agreement issued by Advanced Laser Restoration for the particular project.
1.4 If there is a conflict between these Terms & Conditions and a specific written quotation or project agreement, the specific written agreement will normally apply to the extent of that conflict.
1.5 Nothing in these Terms & Conditions is intended to remove or restrict any legal rights that cannot lawfully be excluded or restricted.
2. Quotations and Estimates
2.1 Where appropriate, Advanced Laser Restoration will provide a written quotation before commencing chargeable work.
2.2 A quotation will normally identify the proposed services, the work to be undertaken, the price or pricing basis and any important assumptions or exclusions known at the time.
2.3 Unless otherwise stated in writing, quotations are based on the information available to Advanced Laser Restoration when the quotation is prepared.
2.4 A quotation may need to be reviewed if, following inspection or commencement of work, the condition, material, coating, contamination, access requirements or scope of the work differs materially from the information originally supplied.
2.5 We will seek the Customer’s approval before carrying out material additional work or incurring additional charges, except where immediate action is reasonably necessary for safety or to protect property and it is not reasonably practicable to obtain approval beforehand.
2.6 A quotation does not guarantee a particular cleaning result unless a specific result oracceptance criterion has been expressly agreed in writing.
3. Assessment, Inspection and Test Areas
3.1 Laser cleaning results can vary according to the type, thickness and condition of the substrate, coating, contamination, corrosion, previous treatments and other characteristics of the item or surface.
3.2 Advanced Laser Restoration may recommend an inspection, sample area or test patch before full-scale work begins.
3.3 Where a test patch is carried out, the result will be used to help determine an appropriate cleaning approach, laser setting, technique and expected outcome.
3.4 A successful test patch does not necessarily mean that every part of the same item or surface will respond identically.
3.5 Where the Customer declines a recommended test patch, inspection or trial process, this may affect our ability to assess the likely result and may be recorded in the project documentation.
4. Scope of Services
4.1 The exact services supplied will be those described in the accepted quotation or written project agreement.
4.2 Depending on the project, services may include removal or reduction of rust, corrosion, paint, coatings, oxidation, soot, carbon deposits, contamination or other unwanted surface material.
4.3 Advanced Laser Restoration will use reasonable care and skill when carrying out the agreed work.
4.4 Laser cleaning is a precision process. It is not necessarily suitable for every material, coating, substrate or condition.
4.5 Where a requested treatment is considered unsuitable, unsafe or unlikely to achieve an acceptable result, Advanced Laser Restoration may recommend an alternative approach, limited treatment or decline the work.
5. Customer Information and Responsibilities
5.1 The Customer must provide accurate and complete information that is reasonably relevant to the proposed work.
5.2 This may include information about:
• the material and substrate;
• previous coatings or treatments;
• known defects or damage;
• corrosion or structural deterioration;
• chemicals or hazardous substances;
• electrical or mechanical components;
• previous repairs;
• fragile, historic or heritage characteristics;
• access restrictions;
• environmental or site restrictions; and
• any other known condition that could reasonably affect the work.
5.3 The Customer must tell Advanced Laser Restoration about any known hazards or unusual conditions before work begins.
5.4 The Customer must not ask Advanced Laser Restoration to work on an item where the Customer knows, or reasonably suspects, that the item is unsafe without first informing us.
5.5 Where the Customer owns or controls the property being treated, the Customer is responsible for ensuring that Advanced Laser Restoration has the necessary permission to carry out the work.
6. Access and Site Conditions
6.1 Where work is undertaken on-site, the Customer must provide suitable and lawful access to the work area at the agreed time.
6.2 Unless otherwise agreed, the Customer is responsible for ensuring that the work area is reasonably accessible and suitable for the agreed service.
6.3 Where necessary, the Customer may be required to provide access to electricity, suitable working space, lighting, parking, lifting equipment, isolation of machinery or other site facilities, as agreed in advance.
6.4 Advanced Laser Restoration may postpone or stop work where conditions are unsafe or materially different from those represented before the visit.
6.5 Where a visit cannot reasonably proceed because suitable access, information, permissions, equipment or safe working conditions have not been provided, additional attendance, travel or other reasonable costs may apply where permitted by the agreed quotation.
7. Laser Safety and Controlled Working Areas
7.1 Laser cleaning equipment can present serious hazards if used incorrectly.
7.2 Advanced Laser Restoration will use appropriate operating procedures and safety controls for the equipment and work being undertaken.
7.3 The Customer must follow reasonable safety instructions given by Advanced Laser Restoration personnel.
7.4 The Customer must not enter, or allow unauthorised persons to enter, a controlled working area while laser equipment is operating.
7.5 Children, members of the public, employees, contractors and other persons who are not authorised to enter the working area must be kept away from controlled areas.
7.6 Advanced Laser Restoration may stop work immediately where it considers that continued operation presents an unacceptable safety risk.
8. Protection of Property and Surrounding Areas
8.1 Advanced Laser Restoration will take reasonable precautions to protect surrounding areas from foreseeable effects associated with the agreed work.
8.2 The Customer must identify any particularly sensitive, valuable, fragile or protected property in the vicinity of the work area before work begins.
8.3 Where additional protection, screening, isolation, dismantling or specialist preparation is required, this may need to be agreed and priced separately.
8.4 The Customer remains responsible for identifying concealed services, sensitive components, hidden defects and other conditions that could not reasonably be identified through normal visual inspection.
9. Pre-existing Damage and Fragile Materials
9.1 Advanced Laser Restoration cannot be responsible for deterioration, weakness, cracking, corrosion, previous repair defects, coating failure or other conditions that existed before our work commenced.
9.2 Particular care may be required where surfaces or components are already significantly deteriorated, thin, weakened, heavily corroded, historically significant or otherwise fragile.
9.3 Where the condition of an item creates a material risk that the requested treatment may not be appropriate, we may recommend a test area, alternative method, limited treatment or decline the work.
9.4 Where appropriate, the condition of the item may be photographed or recorded before work begins, subject to the Customer’s rights and any agreed confidentiality requirements.
10. Cleaning Results and Surface Condition
10.1 Advanced Laser Restoration will work towards the agreed specification using reasonable care and skill.
10.2 The final appearance may depend on the original condition of the surface and the nature of the contamination or coating.
10.3 Removing contamination may reveal underlying surface defects, pitting, corrosion, previous repairs, discolouration or other imperfections that were hidden by the material being removed.
10.4 Cleaning does not automatically constitute repair, restoration of structural integrity, polishing, refinishing, repainting or replacement of damaged material unless specifically included in the agreed scope.
10.5 Where a particular visual, technical or preparation standard is required, this should be specified and agreed before work begins.
11. Heritage, Historic and Listed Property
11.1 Where work involves heritage, historic, listed or otherwise protected property, the Customer must disclose this before work begins.
11.2 The Customer is responsible for obtaining any permission, consent or approval that is legally required for the proposed work unless responsibility for obtaining it has expressly been agreed in writing with Advanced Laser Restoration.
11.3 Advanced Laser Restoration may request additional information or recommend a controlled test area before proceeding.
12. Travel, Mileage and Accommodation
12.1 Advanced Laser Restoration may undertake projects outside Coventry and elsewhere within the UK, subject to project suitability, availability, access, safety and travel requirements.
12.2 Where a project requires travel beyond the normal service area, reasonable travel, mileage, parking, tolls and other directly related travel costs may apply.
12.3 Depending on the quotation and circumstances of the project, travel and mileage costs may either: • be included within the quoted price; • be identified separately in the quotation; or • be charged in accordance with an agreed pricing basis.
12.4 Where overnight accommodation is reasonably required because of the location, duration or working hours of a project, accommodation costs may be included within the quotation or charged separately as agreed.
12.5 Where agreed in advance, the Customer may arrange and provide suitable accommodation for the Advanced Laser Restoration operator instead of Advanced Laser Restoration arranging the accommodation.
12.6 Customer-provided accommodation must be suitable, safe and reasonably appropriate for the circumstances of the project.
12.7 Customer-provided accommodation must not be assumed or relied upon unless it has been expressly agreed in writing before the project is scheduled.
12.8 Where accommodation, mileage or travel arrangements change because of a change to the project schedule or Customer requirements, any resulting reasonable additional costs will be discussed with the Customer.
13. Additional Work and Changes to Scope
13.1 Additional work requested by the Customer may be charged separately.
13.2 Additional work may also become necessary where the condition of the item or site differs materially from the information provided before the quotation.
13.3 Where reasonably practicable, Advanced Laser Restoration will explain the additional work and associated cost before proceeding.
13.4 No substantial additional work will normally be undertaken without Customer approval unless immediate action is reasonably necessary for safety or property protection.
14. Customer Property, Collection and Delivery
14.1 Where an item is removed from the Customer’s premises for treatment, arrangements for collection, delivery, transportation, packaging and insurance should be agreed before the item is accepted.
14.2 The Customer must ensure that items supplied for treatment are properly identified and accompanied by any relevant information or instructions.
14.3 Unless expressly agreed otherwise, Advanced Laser Restoration is not responsible for hidden defects, internal damage or conditions that could not reasonably have been identified through normal inspection.
14.4 Any agreed collection or delivery service may be charged separately.
15. Payment
15.1 Payment terms will be stated in the quotation or invoice.
15.2 Advanced Laser Restoration may require a deposit or advance payment for certain projects, particularly where equipment, travel, materials, accommodation or significant preparation costs are involved.
15.3 Unless otherwise agreed in writing, invoices are payable by the date stated on the invoice.
15.4 Where payment is overdue, Advanced Laser Restoration may suspend further work until the account is brought up to date, subject to applicable law and the terms of the contract. 15.5 Business customers may be subject to additional payment terms agreed in writing.
16. Cancellation, Rescheduling and Delays
16.1 Customers should provide reasonable notice where they need to cancel or reschedule an agreed appointment.
16.2 Where a project requires Advanced Laser Restoration to commit significant resources, travel, accommodation, equipment or preparation costs, reasonable cancellation or rescheduling charges may apply where these have been agreed and are lawful.
16.3 Any cancellation rights applicable to consumers under UK law will remain unaffected.
16.4 Advanced Laser Restoration may reschedule work where weather, site conditions, equipment issues, safety concerns, travel disruption or circumstances outside our reasonable control make the planned work impractical or unsafe.
16.5 Where a project is delayed by circumstances attributable to the Customer, reasonable additional costs may apply where provided for in the quotation or otherwise agreed.
17. Complaints and Remedial Work
17.1 If the Customer believes that the service has not been completed in accordance with the agreed specification, the Customer should contact Advanced Laser Restoration as soon as reasonably possible.
17.2 The Customer should provide details of the concern and, where appropriate, photographs or other relevant information.
17.3 Advanced Laser Restoration will investigate genuine service concerns and, where appropriate, discuss reasonable remedial action.
17.4 Where a service can reasonably be brought into conformity with the agreed requirements, the appropriate remedy may include repeat performance or another remedy available under applicable law.
17.5 Nothing in this section limits any statutory rights available to consumers.
18. Liability
18.1 Advanced Laser Restoration will provide its services with reasonable care and skill.
18.2 Nothing in these Terms & Conditions excludes or restricts liability where such exclusion or restriction would be unlawful.
18.3 In particular, these Terms & Conditions do not exclude or restrict liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or restricted.
18.4 Advanced Laser Restoration will not be responsible for loss or damage caused by circumstances outside our reasonable control or by information, instructions or conditions that were materially inaccurate, incomplete or withheld by the Customer, subject to applicable law.
18.5 Nothing in these Terms & Conditions is intended to deprive a consumer of statutory rights or remedies.
18.6 For business-to-business contracts, any agreed limitation of liability will be considered in the context of the particular quotation or written contract and applicable law.
19. Insurance
19.1 Advanced Laser Restoration will maintain appropriate business insurance relevant to the services it undertakes, subject to the terms, conditions and limits of the applicable policies.
19.2 Where a Customer has specific insurance, contractual or site requirements, these should be disclosed before the quotation is accepted.
19.3 Additional insurance requirements or specialist cover may affect the quotation.
20. Photographs, Records and Confidentiality
20.1 Advanced Laser Restoration may take photographs or other records of work for operational, quality-control or project-record purposes where appropriate.
20.2 We will respect reasonable confidentiality requirements communicated by the Customer.
20.3 Photographs intended for marketing, portfolio or promotional purposes will be used in accordance with the agreement with the Customer and applicable data protection and privacy requirements.
20.4 Where a project is commercially sensitive, the Customer should inform Advanced Laser Restoration before work begins so that appropriate confidentiality arrangements can be considered.
21. Data Protection
21.1 Advanced Laser Restoration will process personal information in accordance with applicable UK data protection legislation and its privacy policy.
21.2 Customer information will be used for purposes reasonably connected with providing quotations, arranging and delivering services, invoicing, customer communications, administration, legal compliance and related legitimate business purposes.
21.3 Personal information will not be used in a manner inconsistent with applicable data protection requirements.
22. Subcontractors and Specialist Services
22.1 Advanced Laser Restoration may use suitably qualified subcontractors, specialists or suppliers where reasonably necessary to deliver a project, unless the quotation or written agreement states otherwise.
22.2 Advanced Laser Restoration will remain responsible for the services it has agreed to provide, subject to the terms of the contract and applicable law.
23. Events Outside Reasonable Control
23.1 Advanced Laser Restoration will not be responsible for delay caused by circumstances beyond its reasonable control.
23.2 Such circumstances may include severe weather, natural events, transport disruption, serious equipment failure, utility interruption, industrial action, government restrictions, unexpected site closure, emergency situations or other events that could not reasonably have been prevented or anticipated.
23.3 Where such an event occurs, Advanced Laser Restoration will communicate with the Customer and seek to rearrange the work where reasonably practicable.
24. Intellectual Property
24.1 Unless otherwise agreed, Advanced Laser Restoration retains ownership of its business materials, quotations, methods, documentation, website content, branding, photographs created by or for Advanced Laser Restoration and other intellectual property belonging to the business.
24.2 Nothing in these Terms & Conditions transfers intellectual property rights to the Customer unless expressly agreed in writing.
25. Health, Safety and Hazardous Materials
25.1 The Customer must inform Advanced Laser Restoration of any known hazardous substances, chemicals, asbestos-containing materials, contaminated areas, explosive risks, pressurised systems or other hazards relevant to the proposed work.
25.2 Advanced Laser Restoration may decline or postpone work where a hazardous condition has not been adequately assessed or controlled.
25.3 Where specialist hazardous-material handling, testing, removal or disposal is required and is outside the agreed scope, this may need to be undertaken by an appropriately qualified third party.
25.4 The Customer must not conceal or deliberately withhold information about a known hazard.
26. Waste and Residue
26.1 Laser cleaning can result in removed coatings, contamination, dust, residue or other waste products.
26.2 The treatment method and site conditions will determine the nature and quantity of any resulting waste.
26.3 Where waste collection, containment or disposal is required, responsibility and associated charges should be agreed as part of the quotation.
26.4 Hazardous or regulated waste will be dealt with in accordance with applicable requirements and may require specialist disposal arrangements.
27. Consumer Rights
27.1 Where the Customer is a consumer, nothing in these Terms & Conditions affects rights provided by applicable UK consumer protection law.
27.2 Services will be provided with reasonable care and skill and within a reasonable time where no specific time has been agreed, subject to applicable law.
27.3 Where applicable, consumers may have statutory remedies where a service does not conform to the contract.
27.4 Any consumer cancellation rights that apply to the particular contract will be provided in accordance with applicable law.
28. Business Customers
28.1 Where the Customer is acting wholly or mainly in the course of a business, additional commercial terms may be agreed in writing.
28.2 Such terms may cover payment periods, access requirements, project schedules, specifications, acceptance criteria, insurance requirements, confidentiality and liability arrangements.
29. Changes to These Terms
29.1 Advanced Laser Restoration may update these website Terms & Conditions from time to time.
29.2 The version applicable to a particular project will normally be the version incorporated into or referred to by the quotation or contract accepted for that project.
29.3 A change to the website Terms & Conditions after a contract has been accepted will not automatically alter an existing contract unless the Customer agrees or the change is otherwise legally applicable.
30. Severability
30.1 If any provision of these Terms & Conditions is found to be unlawful, invalid or unenforceable, that provision will be treated as modified or removed to the extent necessary, while the remaining provisions will continue to apply.
31. Governing Law and Jurisdiction
31.1 These Terms & Conditions and any contract between Advanced Laser Restoration and the Customer will be governed by the law of England and Wales, unless applicable law requires otherwise.
31.2 Any dispute will be dealt with by the courts having appropriate jurisdiction, subject to any mandatory rights available to consumers.
32. Contact
For questions about these Terms & Conditions, quotations, services or project arrangements, please contact:
Advanced Laser Restoration
Part of QUARENTA GROUP LTD
Sherbourne House
247 Humber Avenue
Coventry
West Midlands
CV1 2AQ
Telephone: 07337 058628
Email: enquiries@advancedlaserrestoration.co.uk